The maintenance technician should be required to respond to emergency repairs within a reasonable time (usually four hours after the emergency is dered) and to return the system to service within a certain number of hours after arrival (usually within eight hours). It is important that either the system owner or maintenance service agency have critical spare parts for this purpose. For example, we recommend that you have programmed and ready to use a back-up workstation, simply by swapping it with a bad workstation. These are also called maintenance, assistance agreements or enforcement management agreements. The purpose of a service agreement is to describe the objectives and performance standards agreed by the various parties with respect to the services defined in the agreement. Service level agreements generally include services provided, costs, contacts, problem classification, escalation procedures, change management processes, backup, security, archiving, support structures, risk management, responsibilities, guarantees and reporting levels. You`ll probably already have several standard service.B-level agreements with your Internet service provider – but as you focus more on maintaining the site, there are others you need to create and accept, for example. B, agreements with content providers. This service contract (SA) is the main objective for the annual services and mandatory certifications of your Nav/Com electronic equipment on board your ships. As an option, an annual state check can prevent malfunctions and provide for appropriate preventive maintenance. Unexpected interventions and outages will decrease in order to reduce daily operating costs.
The maintenance contract should also include provisions for emergency repairs and emergency repairs as well as planned maintenance work. At some point, each system will need to be operated on urgently; However, not all repairs are emergencies. The maintenance contract should define what an emergency repair is (no system can work) and what a non-emergency repair is (part of the system does not work, but its operation is not immediately critical). Much of the submarine systems are in addition to private or unionized maintenance contracts for the sea, where they have access to strategically located repair vessels in the area, for a quarterly fee called parking fees.