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Spectrum Residential Services Agreement

If you have internet service and a brand new smartphone (in the last 2-3 years), all mobile operators now offer free Wi-Fi calling that allows you to call in low-coverage areas while connected to a strong Wi-Fi signal. Search for your phone model through your provider to see if Wi-Fi calling is supported on your device. If so, turn on Wi-Fi calling through your phone`s settings and you may not need to subscribe to separate phone services. Printed copies of the list of cable television channels are available in the members` service office or can be viewed on channel 9.4. The QAM digital cable system does not offer an interactive TV guide or DVR service like most traditional housing services. Some members have acquired DVR systems such as the magnavox MDR867H HD DVR/DVD, which work with our QAM cable service. If you have any issues with your cable TV service, please visit our Charter Spectrum troubleshooting and customer service site. Charter-Spectrum Cable is included in your Sandy Pines subscription and is available to all park and condominium members. The cost is $136 included in your annual contributions and evaluations that will be billed in October. The service offered is Charter Clear cable QAM with 159 HD channels. You need an HDTV (high definition) with a built-in digital/QAM tuner to decode and program the channels. Cheaper TVs such as the Element brand usually don`t have digital tuners and don`t work on our system without an additional digital conversion box. Digital converter boxes are available at the Sandy Pines Park & Garden Store.

Please note that these digital converter boxes are not identical to a cable box for individuals that you may have outside the park and are not interchangeable. Telephone services should not be a mere advantage. By integrating more than eighteen popular features – like readable voicemail, the call ID on the TV, and an emergency backup phone – Spectrum makes phone service a luxury feature. Keep your home in touch with Spectrum. With triple play packages, you have access to all spectrum services. You not only have the largest selection of HD channels on the market, but also fast enough for internet speed for the whole family and unlimited calls. Enjoy these services from home or enjoy them on the go using Spectrum`s Wi-Fi Hotspot network and the Spectrum TV app. Many people in the park use netTALK, Magic Jack, Ooma & Vonage services, to name a few. Most of these services are very affordable and offer unlimited US calls for less than 50 $US per year. You also offer portability to take your number anywhere. This works very well for snowbirds that migrate in winter. Each service allows you to have a small portable device the size of a USB stick that will be connected to your router and will allow you to use a landline phone or a traditional smartphone with your service.

Please note that since this is an Internet-based telephone service, your phone is also available on the Internet if you are not on the Internet. There are many affordable and reliable VOIP services in the park if you have internet service. What is VOIP? It stands for Voice Over Internet Protocol and simply means an Internet-based telephone service. Charter Residential offers VOIP services through its bundle packages, but as Charter no longer offers residential services in the park, this option is no longer available. Sandy Pines offers cable and high-speed internet services for all members of the park and condominiums. Cable, Internet and telephone services from Charter or another communications company are not available in the park. Charter-Spectrum-Service in bulk is available to the fleet at discounted prices that allow us to pass on savings to our members. To discuss Spectrum Bulk cable or internet service, contact Sandy Pines Member Service at 616-896-8315 The new Verizon mobile phone mast is in service! While we hope other providers will sign up for the tower, no further confirmation has been made yet.

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